Return and Refund Policy

Welcome to tzhuzhu.com. To protect your rights and ensure a smooth shopping experience, please carefully read our return and refund policy:

1. Return Request Period

If you are not satisfied with your purchase, please contact us to request a return within 30 days of receiving the product. Requests made after this period will not be accepted.

2. Return Conditions

• Items must be in their original condition, unused, unwashed, undamaged, and with all original tags and packaging intact.
• Customized products, personal care items, or products marked as non-returnable are excluded.
• For quality issues or incorrect shipments, we will cover the return shipping costs. For other returns, shipping costs are the buyer’s responsibility.

3. Return Process

• Please contact us as soon as possible after receiving the product via email: vajra1218@gmail.com
• Provide your order number and reason for return. We will guide you through the process.
• Return the item via a reliable courier service and keep the tracking number.

4. Refund Processing

• Refunds will be processed within 7-14 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method.
• Shipping fees from the original order are non-refundable unless the return is due to quality issues or incorrect shipment.
• Refund time may vary depending on the bank or payment platform.

5. Exchange Policy

We currently do not offer exchanges. If you wish to exchange an item, please request a return and re